Loading... Please wait...

Shipping & Returns

 

Shipping

We can ship to virtually any address in the world. For orders outside of the United States, please contact us for ordering and shipping information.

Please also note that the shipping rates for items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Returns Policy

We at BBs Jet Set Pets take great pride in the quality and craftsmanship of our products. Attention to design, materials and ultimately your satisfaction is our absolute priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.

You may return most new, unused items within 10 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.